Terms and Conditions (T&C)

for the Little Charm Online Academy

Version: August 2026

1. Provider and scope

These Terms and Conditions apply to all paid online offers of

the little charm academy e.U.
Business name: The Little Charm Academy e.U.
Owner: Teresa Maria Auersperg-Zaksek
Goldegg 1
3110 Neidling
Austria

Email: hello@thelittlecharmacademy.com
Telephone: +43 (0) 660 767 2007
Company register number: FN 621949g
Company register court: Regional Court of St. Pölten
VAT ID no.: ATU68809337

— hereinafter referred to as “Little Charm Academy”.

The T&C apply in particular to the purchase and use of digital courses, online modules, videos, quizzes, challenges, worksheets, PDFs, downloads, certificates and other digital learning content of the Little Charm Online Academy.

Consumers within the meaning of these T&C are consumers within the meaning of the Austrian Consumer Protection Act (KSchG).

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2. Subject matter of the contract

The Little Charm Academy offers digital learning programs for children relating to social skills, modern manners, confident appearance, table culture and behavior in various social situations.

Depending on the offer booked, the following in particular may be included:

• Learning videos
• Online lessons
• Quizzes
• Weekly challenges
• Worksheets and PDFs
• Accompanying materials
• Awards or certificates
• Further digital learning content.

The exact scope of services is determined by the respective product and offer description at the time the contract is concluded.

The content serves the child’s personal education and development. No specific personal, academic, social or other learning success is owed.

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3. Conclusion of contract

The presentation of the products on our website does not yet constitute a binding contractual offer.

By clicking the appropriately labeled order button, the customer places a binding order.

Before completing the order, the customer is given the opportunity to review and, if necessary, correct their information.

The contract is concluded upon acceptance of the order or upon provision of the booked access. The customer receives confirmation by email.

The contract language is German, unless otherwise stated in the respective offer.

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4. Prices and payment

The prices stated for the respective offer at the time of ordering apply.

For offers to consumers, prices are shown including the applicable statutory value-added tax, unless expressly stated otherwise.

Payment is made via the payment options offered at checkout and is processed via Kajabi Payments or the payment infrastructure integrated therein.

Unless another payment method has been agreed, the purchase price is due for payment upon conclusion of the contract.

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5. Provision and access period

After successful conclusion of the contract, the customer is provided with access to the booked online program via the Kajabi platform.

Unless otherwise stated in the respective product description, the access period to the booked Online Academy is six months from activation of access.

Individual content may be released step by step according to a schedule stated in the product description.

After expiry of the booked access period, access to the online content ends automatically unless an extension has been expressly agreed.

There is no entitlement to permanent access to videos and other content not expressly made available for download.

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6. Customer account and access data

The customer account is personal.

The purchase of an online program entitles — unless otherwise stated in the respective offer — private use by the purchaser or legal guardian and by one child for whom the program was purchased.

Access data may not be passed on to other persons, other families, friends, schools, clubs, companies or other third parties.

In particular, it is not permitted to:

• Share access data with other households,
• Grant access to several persons not covered by the purchase,
• Make a customer account publicly or commercially accessible,
• Sell, rent out or otherwise transfer access data.

The customer is obliged to treat their access data confidentially and to inform Little Charm Academy without delay if there is any suspicion of unauthorized use.

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7. Copyright and protection of course content

All content of the Little Charm Online Academy is protected by copyright and/or other protective rights.

This applies in particular to:

• Videos
• Film recordings
• Photographs
• Texts
• Concepts and course structures
• Graphics and illustrations
• Logos and brand elements
• Worksheets
• Placemats
• Challenges
• Quizzes
• PDFs
• Certificates
• Presentations
• Learning materials
• Audio content
• Exercises and assignments.

All rights remain with Little Charm Academy or the respective rights holders.

With the purchase, the customer receives exclusively a simple, non-exclusive, non-transferable right of use, limited in time to the respective access period, for private purposes.

No ownership right or other exploitation right to the course content is transferred.

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8. Prohibition of reproduction and disclosure

Without the prior express written consent of Little Charm Academy, the following in particular is prohibited:

• Downloading videos, unless a download function is expressly provided,
• Recording videos by screen capture or screen recording,
• Making audio recordings of the videos,
• Filming or photographing course videos,
• Copying or reproducing content in whole or in part,
• Passing on content via WhatsApp, email, cloud services, social media or other platforms,
• Publishing content on YouTube, Instagram, TikTok, Facebook or other platforms,
• Reselling content or making it available to third parties, whether for payment or free of charge,
• Using content in workshops, courses, school events, club events or commercial offers,
• Publicly presenting content,
• Adopting course concepts, assignments or materials for one’s own commercial courses,
• Translating, editing or creating one’s own commercial materials from the content,
• Automatically reading out, scraping or feeding content into databases,
• Using content for the training, development or filling of AI systems or comparable automated systems.

Uses that are mandatorily permitted by law remain unaffected.

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9. Downloads and working materials

Materials that are expressly offered for download within the Online Academy may be downloaded and printed for the personal and private use of the child for whom the course was purchased.

• This includes, for example, worksheets, challenges or other accompanying materials expressly provided as downloads.
• In particular, the following is not permitted:
• Passing the files on to other families,
• Making copies for school classes or groups,
• Use in one’s own courses or workshops,
• Publication on the internet,
• Resale,
• Modification for the purpose of commercial reuse.

Ownership of a printout does not establish any further rights of use in the underlying work.

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10. Protection in the event of unauthorized use

If there is a justified suspicion of substantial unauthorized disclosure, publication or other breach of these terms of use, Little Charm Academy is entitled to take appropriate measures to protect its content.

In the event of a substantial or repeated breach, access may be blocked after a prior request to cease and desist, unless such prior request is dispensable due to the severity of the breach.

The statutory claims of Little Charm Academy, in particular for injunctive relief and, where applicable, damages, remain unaffected.

The customer’s mandatory statutory consumer rights also remain unaffected.

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11. Technical requirements

To use the Online Academy, the customer needs in particular:

• A functioning internet connection,
• An internet-enabled device,
• An up-to-date web browser,
• A functioning email address.

Little Charm Academy is not responsible if use is not possible due to outdated or unsuitable hardware or software of the customer or due to an internet disruption for which the customer is responsible.

Statutory warranty rights remain unaffected.

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12. Availability and technical maintenance

Little Charm Academy endeavors to ensure availability of the Online Academy with as few interruptions as possible.

Short-term restrictions may be necessary in particular due to maintenance work, security measures, technical disruptions or outages of third-party providers.

Statutory claims of the customer in the event of provision not in conformity with the contract remain unaffected.

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13. Changes to digital content

To the extent permitted by law, technical or content-related adjustments may be made if these are necessary in order to:

• Ensure functionality or security,
• Take technical developments into account,
• Correct errors,
• Keep content up to date, or
• Improve user-friendliness.

Essential contractually promised functions and content may not thereby be removed to the consumer’s disadvantage without a corresponding legal basis.

The mandatory provisions of the Consumer Warranty Act remain unaffected.

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14. Pedagogical character and learning success

The programs of Little Charm Academy convey general educational and learning content.

They do not replace individual medical, psychological, psychotherapeutic, therapeutic or other professional advice or treatment.

A child’s personal development depends on numerous individual factors. Therefore, no specific personal or social learning success can be guaranteed.

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15. Warranty

For consumers, the statutory warranty provisions apply, in particular the mandatory provisions of the Consumer Warranty Act (VGG) for digital services.

The statutory warranty rights are not restricted by these T&C.

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16. Liability

Little Charm Academy is liable in accordance with the statutory provisions.

Mandatory statutory liability claims, in particular for personal injury or in cases of intentional or grossly negligent conduct, are not limited by these T&C.

Implementation of the educational content conveyed in everyday life is the responsibility of the legal guardians or users.

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17. Right of withdrawal or cancellation

For distance contracts, consumers generally have the statutory right of withdrawal under the Distance and Off-Premises Contracts Act (FAGG).

The details are set out in the separate withdrawal instructions.

For digital content not supplied on a tangible medium, the statutory right of withdrawal may expire prematurely under the statutory conditions if the consumer has expressly agreed to the start of performance of the contract before expiry of the withdrawal period and has confirmed that they acknowledge the associated loss of their right of withdrawal, and the legally required contract confirmation has been provided.

Mandatory statutory consumer rights remain unaffected.

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18. Data protection

Personal data is processed in accordance with Little Charm Academy’s separate privacy policy and the applicable data protection provisions.

The privacy policy can be accessed on the website at any time.

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19. Applicable law

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

For consumers, this choice of law applies only to the extent that it does not restrict mandatory consumer protection provisions of the country in which the consumer has their habitual residence.

For consumers, the statutory rules on place of jurisdiction apply.

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20. Final provisions

Should any provision of these T&C be or become invalid in whole or in part, the remaining provisions shall remain unaffected. The statutory provisions shall take the place of an invalid provision.

The version of these T&C applicable at the time the contract is concluded is authoritative.

Version: August 2026